Customer history, campaigns and feedback live in the same system as your fleet, so marketing decisions are made on real rental data rather than an export from last month.
A standalone CRM starts empty and stays behind: someone has to feed it bookings, and someone always forgets. Here the CRM shares a database with the reservations desk. Every agreement, extension and complaint is already attached to the customer record the moment it happens, and any search you can run on that data becomes a mailing list.
Campaigns go out by email or SMS — newsletters, offers, winter-storage reminders, whatever the season calls for. Questionnaires and evaluation forms come back in, with results summarized and visualized so you can see a problem branch before its reviews do. Complaints get their own workflow: log the incident, follow it up, and analyze the patterns statistically.
The payoff is that per-customer history and statistics sit one click from the booking screen. Who returns every summer, who always upgrades, who cost more than they brought in: the answers are in the record, informing every strategic decision.
Email and SMS campaigns, newsletters and mailing lists built from any search criteria.
Questionnaires and evaluation forms with summarized results and visualization tools.
Log complaints, follow up each incident and analyze patterns statistically.
Per-customer history and statistics inform every strategic decision.
From the same database as the back office. Rentals, extensions, payments and complaints attach themselves to the customer record as they happen; nothing is imported or synced.
Yes. Campaigns run over email and SMS, with SMS delivered through the integrated Clickatell service.
Built-in questionnaires and evaluation forms collect feedback after the rental, and the results come back summarized with visualization tools.
The back office is where your team spends the day: a windows-like workspace where every reservation, rate and vehicle is a drag, a click or a search away.
Every plan includes a full booking website. Rate changes go live the moment you save them, and reservations arrive in the back office without anyone re-keying a thing.
Check vehicles in by QR code from the parking lot, capture damage where it happened, and give your agents a portal with live availability and their own numbers.
Book an online presentation and we'll focus on the parts of the system that matter to your operation.
